CUSTOMER SUPPORT SPECIALIST, KARACHI IN KARACHI

Job Title: Customer Support Specialist – International Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Location: Karachi, Lahore & Islamabad Salary: Up to PKR 55,000 Working Hours: 9 Job Shift: Rotational Key Responsibilities: • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services. • Collaborate and build relationships with customers to strengthen service competitiveness • Communicate timely back to customers, track and resolve any issues regarding the service • Contribute to customer development role • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score Job Specification: • O Levels/Matric or above • Age limit: 18-45 • Excellent command over English, with good American or Neutral accent • Excellent communication (Listening, Speaking & Writing) • Proficiency with MS Office particularly MS Excel • Flexibility & Adaptability • Customer-centric attitude • Emotional Intelligence and Critical Thinking • Self-motivated, assertive and responsive Perks & Benefits: • Medical Insurance • Permanent Employment Status • Provident Fund • Internal Job Opportunities • Annual Leaves • Leaves Encashment • Referral Bonus • Company Pick & Drop Send us your CV at careers.pk@ibex.co Email Subject: Customer Support Specialist - International no -- Principals only. Recruiters, please don’t contact this job advertiser. no -- Please, no phone calls about this job! no -- Reposting this message elsewhere is NOT OK.

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