SERVICE MANAGER / ASSISTANT SERVICE MANAGER – GENERATORS IN LAHORE

Should have thorough theoretical and practical understanding of power generation / generators Should have adequate experience of customer handling Able to handle hiring / firing of technicians / supervisors as and when needed Ensure efficient and timely resolution of complaints as per SOPs To resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction Mobilize/Manage Field technicians/ service engineers/ installations teams, & Site trouble shootings Ensure expertise in Identifying, analyzes, and repairs product failures Determines and recommends Services/Technical Solutions best suited to resolve On Site issues Trains technical team,identifies, analyzes, and repairs product failures, orders and replaces parts as needed Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish daily complaint resolving targets Scheduling, Lead and direct the Daily work Plan of Technical Field Staff Work with all personnel and outside contacts to satisfy clients and achieve company goals Identify areas of improvement in the company and assist in creating and implementing solutions Ensure that workers are following all safety guidelines On Site/ Off Site/Workshop & reports violations to management. Perform remedial Technical repair activities on customer site if needed. Identify wasteful or inefficient practices and other unnecessary expenses Validation of actual problem at the Site validating correct measures to be adopted for troubleshooting Require frequent back line support while performing remedial activities on-site. As needed, communicates frequently with the customers regarding trouble shootings Administrative paperwork/reports. Ensure Ongoing regular trainings sessions to enhance individual technical staff competency To work with and enhance the team (synergy) concept All of the duties of the Field Staff are completed as per the job description/Job Card of the Day. Ensure to cover technicians / field staff shortage immediately. Perform other related duties assigned by the Management as & when required. Views: 8