LEVEL 3 DIPLOMA IN CUSTOMER SERVICE IN ISLAMABAD IN ISLAMABAD

OASIS INSTITUTE OF SKILLS & TECHNOLOGIES INTERNATIONAL Level 3 Diploma in Customer Service is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in customer service. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of roles in which customer service is a major component.learners will cover the essentials of organizing and delivering customer service, the customer service environment, resolving customer problems, principles of business, personal and professional developing and customer retention. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: developing resources to support consistency of customer service delivery, service partnerships, complaints, monitoring customer service interactions, verbal and written communication, product promotion, expectations, working on customers’ premises, challenging customers, relationships, service improvements, real-time online customer service, social media, champion customer service, technology, self-service equipment, post-transaction service, negotiation, team performance, equality, diversity and inclusion, interdepartmental collaboration, closing sales, sales information analysis, buyer behavior, contact centers, diary systems, event organisation, reception services, buddying colleagues, processing orders, bespoke software and employee rights and responsibilities. Course Content: Manage personal and professional development Organise and deliver customer service Principles of business Resolve customers’ problems Understand customers and customer retention Understand the customer service environment OASIS Institute of Skill & Technologies International Qualification Number OASIS/601/129 Title Level 3 Diploma in Customer Service Category International Sector General Skills | Business & Administration Total Units 45 Mandatory Units 39 Min Guided Learning Hours 289 Total Qualification Time 550 Course Complete Charges (FEE): 35000 PKR For Registration Please Contact Us: 0336-3333792 051-8314594 from May 1st